Trouble?

Phone notifications only arrive with the app installed and permission turned on; the browser sends none. Check under Profile › Preferences › "Notifications" that "Receive notifications" is on; if the system blocked them, tap "Open Settings" and allow them. Notification or not, open the group and tap "See who I got".

You're "Waiting": you asked to join and the organizer hasn't let you in yet; if the draw happens before you're let in, you're left out. While you wait, tap "Start my wishlist" and "Remind the owner". If it's taking a while, reach out to them outside the app; a WhatsApp message will do.

It happens. If you're still "Waiting", tap "Leave". If you've already been let in and names haven't been drawn yet, open the group, go to "More in this group" and tap "Leave group". Then just join the right group with the code or the link you were sent.

Ask for it again: the organizer can find the code and the QR code under "Code and QR", and anyone already let in can send you their own link. If the owner used "Change invite code", the old link no longer works. With the code in hand, go to Groups › "New group" › "I have a code" and tap "Join Group".

Only the organizer approves and runs the draw. If names have been drawn and only the reveal is left, the app closes the cycle by itself 2 days after the get-together. Before the draw, anyone "Waiting" can tap "Remind the owner"; if they still don't come back, create another group with the crew and send the new link.

After the draw nobody leaves the group. If the group is just getting started, the organizer can delete it under "More options" › "Delete" and create another with only those who stayed. If the crew would rather keep going, work it out outside the app: whoever drew the person who left gifts the person they had drawn.

They can't: after the draw the group closes, and not even the organizer can let someone in. Create a new group with whoever was missing. Or, after the reveal, once the recap is ready, tap "RUN THIS GROUP AGAIN" under Profile › "My extras" › "Your memories"; whoever was missing joins through the new group's link.

That's on purpose. Once the draw starts, including while the Democratic Draw vote is open, nobody leaves or gets removed. Before the draw the way out is "Leave group", under "More in this group"; the organizer uses "Remove from group", under "People". After the draw, the only option is "Remove from my list".

With the rules about who can't draw whom, someone was left with nobody to draw and the draw got stuck; nothing was saved. Review them under "More in this group" › "Management" › "Restrictions" and delete the rule that got it stuck, or bring in more people. Then tap "Draw names now" again.

The draw stands when there's a tie, when more people approve than ask for a new one, or when the deadline passes and the people who didn't vote aren't counted. If it was the third round, there's no vote at all: that result is final. The result is the one you already saw: open the group and tap "See who I got".

The anonymous chat doesn't send any notification outside the conversation: the other person only sees the new-message dot on the "Chats" bubble when they open the app. It's worth trying again in the chat later or leaving a hint for the whole group: tap "Hints" and then "Leave a hint"; that one does notify the crew.

The Waiting Room is just a countdown so the crew opens the app together; the organizer reveals, with "Reveal all pairs". If nobody taps anything, the app closes the cycle by itself 2 days after the get-together. If you're the organizer, set a new time under "Set the reveal time"; if that's not you, nudge the owner.

It happens to the best of us. On their list, tap "Ask for a clue (anonymous)": it opens the group's Hints, and you leave an unsigned note for the crew. In the envelope, "Send an anonymous message" opens the chat with that person. Until they fill it in, look for "Perfect Gift" in the Store.

If you tapped "Remove from my list", there's no button to bring it back. If the group was yours, stalled with only you in it, the app archives it and takes it off your list. Open Profile › Help › "Talk to us". Anyone still "Waiting" long after the draw date is dropped from the queue: talk to the organizer.

The app blocks it when you organize a group that has another approved person in it: "Transfer your groups first". Open the group, go to "People", open someone's menu and tap "Hand the group over to {name}"; that person has to accept. With the groups handed over, go back to Profile › Help › "Delete Account".