Get in touch and clear up your questions about the app
Have a question, suggestion or found a problem? We're here to help!
We are here to help you make the most of O Amigo Secreto without any hassle. Use this channel to ask about the draw, the wishlist, the anonymous chat, groups or your account — and also to report a problem, suggest an improvement or propose a partnership. The more details you include (what happened, on which device and on which screen), the faster we can understand and solve it.
We reply to every message by email, usually within 48 business hours. Before writing, take a look at the frequently asked questions below: many common doubts about organizing a Secret Santa, redoing a draw or recovering access are already answered there. For privacy and data deletion topics, please also check our Privacy Policy and the account deletion page.
Common topics
- Questions about using the app
- Report bugs or problems
- Suggestions for new features
Response time
We respond within 48 business hours.
Send your message
Frequently Asked Questions
How to create a group?
Open the app, tap "Create Group", set the name, date and maximum gift value.
How to join a group?
Ask the organizer for the group code (OAS-XXXX). In the app, tap "Join Group".
Is the draw really secret?
Yes! The result is private and only you can see who you drew.
Can I delete my account?
Yes, you can request deletion through settings or by contacting us.